At Om Shantipi we aim to provide you with the best on line shopping experience. Buying online is convenient, however sometimes items just don’t fit, don’t suit or are not what you thought.
If for any reason you are not happy with your order, simply return it to us within 14 days of receipt.
If an item we have sent you is faulty or incorrect, we will pay for the return and replacement postage.
If you have simply had a change of mind or prefer another color/size etc, you will pay the cost of returning the item and include a prepaid satchel.
- Full price items can be returned for a store credit**, or exchange for another item as long as the item is still in the original condition.
- Sale items are final and cannot be credited unless faulty or incorrect.
Please note: Any returned items that have been worn, damaged, washed or altered from their original condition, or items without their tag attached will not be exchanged or refunded and will be returned to the customer. Please ensure that you are not wearing perfume, makeup or deodorant when trying on items of clothing, which may leave a scent or marks on the item.
The item is your responsibility until it reaches us.
If you would like to return or exchange an item click here to fill in a return form.
** Store credits are issued in the form of an on line gift voucher that can be used towards future purchases from our on line shop or in Shanti Town in Mullumbimby NSW only.
In case we cannot fill your first choice you have indicated as an exchange for an item (being sold out or that is awaiting arrival) we will notify you of the situation via email or phone. It would be helpful if you could indicate an alternate style/color.
Only items purchased through this site are eligible to be returned in this manner. Items purchased from stockist must be returned to the stockist.
- Retail orders of oversize/overweight items will be charged shipping according to size, weight & destination.
Wholesale and overseas shipping: shipping cost are based on volume and/or destination
- Wholesale customers that have an ongoing account with Om Shantipi must pay within the due date indicated at the bottom of the invoice. Overdue accounts will be charged 5% interest per months.